As a Which? Trusted Trader we have a range of support services available to us and o ur customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our cust omers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.

This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at http://www.disputeresolutionombudsman.org/whichtrustedtraders or by telephoning them on 0333 241 3209